The most pathetic aspect of your rant was that you expected anything different. That's life, boyo, so blow it out your shorts. The fact is, it's illogical and unreasonable to expect that everyone else in the world will be as efficient as you are when it comes to dealing with bureaucracy. And bear in mind the most recent stats that show 44% of Canadians are illiterate and/or innumerate to a degree that inhibits their interactions in society.